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Category Archives: Training & Development
How do you make people go the extra mile?
Service teams constantly ask themselves what they can do to go the extra mile. In hospitality, we use the saying quite liberally even though the true meaning of it may not be known to some members of our multi cultural, … Continue reading
5 Things hotels need to get right!
Of course, by hotels I mean the people who work at these places and people who manage them. 1. Treat the hotel room as a perishable product Back when we went to hotel school, our teacher Miss Lumsden would … Continue reading
Posted in Personal opinion, Thoughts, Tourism, Guesthouses, Training & Development
Tagged hotels, resorts, service
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This festive season, don’t “sell” champagne to your guests, “give” them happy memories…
Every festive season is special to us as hoteliers. We work very hard to create memories for our guests and here are some thoughts that might help make this season a little brighter.. Learning basic facts and figures about the … Continue reading
Engaging adult learners
How do you engage adult learners in the learning process? How do you make them attend classroom sessions, contribute to discussions and read through E-learning material? To be honest, I do not know what would work for you. There is … Continue reading
Posted in Training & Development
Tagged adult learning, E-learning, engaging, meaningful learning, training
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Finding a model that fits
You would generally assume that service operations must concentrate on people in their learning and development strategies. Nothing wrong with that, but what if I argue that there may be situations when you may be better off concentrating more on … Continue reading
Posted in Training & Development
Tagged HR, learning and development, people, people centric, process, process centric, strategy, training
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Symptoms, fixes and perspectives
Training is such a waste of time if we start out with the wrong perspectives. I know because I have done it myself and I have seen others do it and advocate it. ******* In July, we have seen commercial … Continue reading
Posted in Training & Development
Tagged perspectives, quick fixes, service, training
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Revive your morning meetings
Daily Management Briefings are convened to share knowledge/learn, plan and coordinate all operational activities within the resort to ensure smooth, glitch-free, efficient and effective management of guest movement and services while emphasizing the need for continuous improvement. Aims and Objectives … Continue reading
Posted in Training & Development
Tagged icebreakers, meeting format, morning briefing, training
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Hassanfushi 