Category Archives: Personal opinion, Thoughts

How do you make people go the extra mile?

Posted on January 19, 2016 by Hassan Saeed

Service teams constantly ask themselves what they can do to go the extra mile. In hospitality, we use the saying quite liberally even though the true meaning of it may not be known to some members of our multi cultural, … Continue reading →

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Tourism and local communities 

Posted on December 19, 2015 by Hassan Saeed

I do not want my recent post on Maldives tourism to be misinterpreted as my rejection of the model and concept of the Maldives tourism product as it is today – my intention has always been to point out the … Continue reading →

Posted in Personal opinion, Thoughts, Tourism, Guesthouses, Uncategorized | Tagged , , , | 4 Comments

5 Things hotels need to get right!

Posted on December 18, 2015 by Hassan Saeed

Of course, by hotels I mean the people who work at these places and people who manage them.  1. Treat the hotel room as a perishable product    Back when we went to hotel school, our teacher Miss Lumsden would … Continue reading →

Posted in Personal opinion, Thoughts, Tourism, Guesthouses, Training & Development | Tagged , , | 3 Comments

“Tourism is not a dirty business, neither is it a dirty word”

Posted on May 17, 2015 by Hassan Saeed

One of the things I remember most about Michael Jay, my principal and English language teacher at the hotel school is two very important points he always tried to make to the Maldivian public. Whenever he got the opportunity to … Continue reading →

Posted in Personal opinion, Thoughts, Tourism, Guesthouses | 1 Comment

This festive season, don’t “sell” champagne to your guests, “give” them happy memories…

Posted on December 16, 2014 by Hassan Saeed

Every festive season is special to us as hoteliers. We work very hard to create memories for our guests and here are some thoughts that might help make this season a little brighter.. Learning basic facts and figures about the … Continue reading →

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I am Autistic!

Posted on April 3, 2013 by Hassan Saeed

I know my wife frequently thinks to herself if I would be better at communicating my feelings. I know it for a fact because she mentions it sometimes. my son would wonder why I hug him and not say something … Continue reading →

Posted in Personal opinion, Thoughts | Tagged , , , | 2 Comments